Saffa Shipping Policy
Welcome to Saffa! We are committed to delivering high-quality, authentic Afghani products to your doorstep with reliable and efficient shipping. Please review our shipping policy to understand how we handle your orders.
Shipping Destinations
We offer worldwide shipping, so your order can reach you wherever you are, whether you’re located locally in Afghanistan or abroad.
Shipping Timeframe
- Processing Time
- Orders are processed within 1-3 business days after payment has been confirmed. Custom or handmade items may require additional time for preparation; estimated processing times for these items are indicated on the product page.
- Shipping Time
- Standard shipping for international orders typically takes 10-18 business days. This estimated timeframe may vary based on destination, customs clearance, and factors beyond our control. Delays can occur during peak seasons or due to unexpected circumstances like natural disasters or postal disruptions. Orders to remote locations may experience additional delays. If you are concerned about delivery times to your area, please contact us for more details.
Shipping Method
Our dedicated shipping team carefully prepares each package to ensure secure packaging before handing it over to our international shipping partners.
Shipping Costs
Shipping costs are calculated based on your destination, package weight, and dimensions. Total shipping charges are displayed during checkout, prior to order confirmation. Please note that customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the recipient and may be payable upon delivery.
Shipping Options
- We offer various shipping methods, including standard and expedited options, with estimated delivery times displayed at checkout.
- Please note that the estimated delivery time does not include the processing time.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. Use this information to monitor your shipment's progress via the carrier’s tracking platform.
Customs and Import Duties
For international orders, customs and import duties may apply based on your country’s regulations. Any additional charges imposed by customs are the responsibility of the recipient. We recommend contacting your local customs office for information on applicable duties or restrictions before placing an order.
Order Delivery
Please ensure the shipping address provided at checkout is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. If a package is returned due to an incorrect address, any additional shipping charges for re-delivery will be the customer’s responsibility.
Order Issues and Customer Support
- Lost or Delayed Packages: If your package is delayed, please contact us, and we will assist in tracking it. Lost packages may be eligible for replacement or refund after an investigation with the shipping provider.
- Damaged Items: If your order arrives damaged, please contact us within 24 hours with photos of the damage, and we will arrange for a replacement or refund.
Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting on our website. We encourage you to review this policy periodically. Your continued use of our website and services signifies acceptance of the updated Shipping Policy.
Contact Us
For any questions or concerns regarding shipping, please contact our customer service team at [insert contact email or phone number]. We’re here to help!