Order Policy

Saffa Order Policy

At Saffa, we aim to provide our customers with a seamless shopping experience. We offer two types of products to cater to a variety of needs:

  1. Ready-Made Products: These products are crafted in standard sizes and are ready for immediate ship.
  2. Custom-Sized Products: For a truly personalized experience, we offer products tailored to your specified dimensions. This option is ideal for customers looking to match specific size requirements.

Order Policy

1. Product Specifications

  • Ready-Made Products: All ready-made items adhere to standard sizing, as listed on our product pages.
  • Custom-Sized Products: Custom orders are based on the exact dimensions provided by the customer during the order process. Please double-check your measurements to ensure accuracy, as these items cannot be returned or exchanged once produced.

2. Ordering Process

  • Ready-Made Orders: Simply add your preferred ready-made item to the cart and proceed to checkout. These items typically ship within the shipping policy after order confirmation.
  • Custom Orders: For custom orders, please follow the on-screen instructions to enter your specific size requirements. Production time for custom orders is approximately 1 day after confirmation. Once ready, custom items will ship according to the shipping method selected at checkout.

3. Payment

  • Full payment is required at checkout for both ready-made and custom-sized orders. Payment can be made securely via mentioned payment methods,

4. Shipping and Delivery

  • Ready-Made Products: Ready-made items are dispatched within the shipping time specified in our Shipping Policy.
  • Custom Orders: Custom orders take additional time due to the personalization process. Estimated delivery times are provided at checkout and vary based on the production timeline and shipping location.

5. Returns and Exchanges

  • Ready-Made Products: Returns or exchanges are accepted for ready-made products within 24hours of delivery, provided the item is in its original condition.
  • Custom Orders: Due to the personalized nature of custom-sized products, we do not accept returns or exchanges on these items unless they arrive damaged or with manufacturing defects. If there is an issue with your custom order, please contact us within 1 day of receiving your item, and we will work to resolve the issue.

6. Customer Support

  • If you have questions about sizing, customization, or any other aspect of your order, our customer support team is here to help. Please reach out via [insert contact details, e.g., email or phone] during our business hours.

Thank you for choosing Saffa! We are committed to delivering quality craftsmanship and look forward to providing you with products that meet your expectations.