Saffa Return Policy
Thank you for shopping with Saffa! We are committed to providing high-quality, authentic Afghani products, and your satisfaction is our priority. Please review our return policy below for details on returns and refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
1.1 Damaged Products
If you receive a product that is damaged during transit or has a manufacturing defect, you are eligible for a return.
1.2 Products That Do Not Match the Order
If you receive an item that does not match your order specifications, such as size, color, or model, you are eligible for a return.
2. Return Process
2.1 Notification
To initiate a return, contact us at [insert contact email or phone number] within 1 day of receiving your order. Please include your order number, a detailed description of the issue, and any supporting photos if the item is damaged or incorrect.
2.2 Return Authorization
Once we review your request, we will provide you with return authorization and instructions. Ensure the item is securely packaged with all original tags and accessories.
2.3 Return Shipping and Fees
For returns due to damage or order errors, Saffa will cover return shipping costs. For other eligible returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
2.4 Inspection and Processing
Upon receiving and inspecting the item, we will process your return. If approved, a refund will be issued to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to a defect or error on our part.
3. Refunds and Exchanges
3.1 Inspection
Once we receive your return, our team will inspect it to verify eligibility. We reserve the right to refuse returns if items do not meet the criteria outlined in Section 1.
3.2 Refund Options
If the return is approved, you may choose from the following options:
- Refund to the original payment method.
3.3 Refund Timing
Refunds will be processed within 5-10 business days after receiving the returned item. Timing may vary depending on your financial institution.
4. Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized items
- Items marked "final sale"
- Used, washed, or altered products
- Items without original packaging or tags
- Products damaged due to customer misuse or negligence
5. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 24 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund at no additional cost to you.
6. Policy Updates
Saffa reserves the right to update or modify this Return Policy at any time. Changes take effect immediately upon posting on our website. Please review this policy periodically, as continued use of our website signifies acceptance of any updates.
Contact Us
For questions, concerns, or assistance with a return, please reach out to our customer service team at [insert contact email or phone number]. We’re here to help!